Versand
One Finance Limited (“oneBanking”, “we”, “our”, “us”) provides clear and transparent shipping information for all merchandise orders placed on shop.oneBanking.app. By placing an order, you agree to this Shipping Policy.
Company Information
One Finance Limited
Level 3 (Suite No. 3211), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta
Registration Number: C 108849
VAT Number: MT31333709
Customer Support Email: support@oneBanking.app
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Fulfilment Partners
Orders are produced and shipped by third-party print-on-demand partners: Printful, Printify, and Spreadconnect.
Production time, shipping cost, and carriers vary based on the partner and fulfilment location. Some orders ship from within the EU, while others may dispatch from outside the EU. -
Shipping Methods and Carriers
Available shipping methods depend on the fulfilment partner and destination. Common carriers include DHL, FedEx, DPD, Royal Mail, USPS, and local couriers.
The exact carrier, method, and cost appear at checkout. -
Shipping Costs
Shipping costs depend on destination, fulfilment partner, carrier, and item dimensions.
Some options may include tracking or express delivery.
Rates may change based on carrier pricing, fuel surcharges, or partner adjustments. -
Estimated Delivery Times
Delivery consists of production time and shipping time.
Production time: usually 2–7 business days.
Shipping time: typically 3–14 business days, depending on carrier and destination.
Delays may occur due to customs, weather, carrier issues, or peak seasons.
Estimated delivery windows shown at checkout are not guaranteed. -
Risk, Title, and Responsibility
Ownership transfers to you upon delivery.
Risk of loss or damage passes once the package is delivered to your provided address.
Use a reliable and trackable delivery address to reduce risks. -
Customs, Duties, and Import Taxes
Orders shipped internationally may incur customs duties or import taxes.
These fees are not included in product price or shipping cost unless stated.
You are responsible for paying customs charges.
We cannot reimburse customs fees unless required by law. -
Tracking and Updates
Most orders include tracking provided by the fulfilment partner or carrier.
Tracking details are shared via email or your store account.
Certain low-cost shipping methods may not include tracking and will be shown accordingly at checkout. -
Loss or Damage During Shipping
If your package is lost or damaged, contact support@oneBanking.app immediately with your order number, tracking number, and photos if applicable.
We will work with the fulfilment partner to resolve the issue, and may provide a replacement or refund based on their confirmation. -
Change of Delivery Address
If you entered an incorrect address, contact us immediately.
Address changes depend on production or shipping status.
If the item has already shipped, we may not be able to update the address. -
Failed Deliveries or Unclaimed Packages
Returned packages due to incorrect addresses or failed delivery attempts will be reported to you.
Re-shipping may require additional shipping charges.
If re-shipment is not requested, a refund may be issued excluding shipping costs, subject to the partner’s policy. -
Combined Orders and Multiple Fulfilment Locations
Orders containing multiple items may ship separately from different partners or locations.
Shipping charges, tracking numbers, and delivery times may vary per item. -
Modifications to This Shipping Policy
We may update this policy when shipping partners, carrier pricing, or fulfillment processes change.
Effective Date will be updated (currently 21 November 2025).
Continued use of our Store constitutes acceptance of updated terms. -
Governing Law and Dispute Resolution
This Policy is governed by Maltese law.
Disputes are handled by the courts of Malta unless local consumer protection laws apply differently. -
Shipping Regions and Limitations
We ship to most countries worldwide.
Supported Regions
EU Member States, United Kingdom, United States, Canada, Australia, New Zealand, and most countries in Asia, Latin America, and the Middle East.
Excluded or Restricted Regions
Countries under sanctions, active conflict zones, locations restricted by carriers, or regions with prohibitive import regulations.
EU vs. Non-EU
EU orders may avoid customs fees.
Non-EU orders may incur customs charges payable by the customer.
Product Availability
Some products only ship from specific fulfilment regions.
Orders may be rerouted or declined if an item cannot be produced for your region.
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Contact Information
For shipping-related questions:
support@oneBanking.app
One Finance Limited
Level 3 (Suite No. 3211), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta
